You may need to repeat cleaning the white bar and the glass strip three or four times. Go to step 6. If you feel dirt or debris, power off and unplug the power cord of the machine and then clean the glass again concentrating on that area. If you do not feel dirt or debris on the scanner glass, proceed to WARRANTY AND SERVICE OPTIONS.
Open the document cover and run your finger tip over the small ADF scanner glass strip to see if you can feel anything on it. If black vertical lines appear on the copy of the User Settings report, go to step 5. The machine will make a copy of the User Settings report. You may need to adjust the paper guides (1) to fit the width of the report.į. Place the User Settings report (the copy that printed without the black vertical lines) face up in the ADF.
Lift up and unfold the ADF document output support flap (1). Plug the machine's power cord back into the AC power outlet first, then connect all cables. Under the ADF unit, clean the white bar (1) and the glass strip (2) underneath it with a lint-free cloth moistened with isopropyl alcohol (91% strength alcohol is preferred, but 70 - 75% strength alcohol is also acceptable):Īs a precaution please note: Isopropyl alcohol is flammable and should be kept away from fire or flame.Ĭ. Disconnect all cables, and then unplug the power cord from the AC power outlet. Clean the white bar and glass strip in the ADF unit.Ī. If no black vertical lines appear on the copy of the User Settings report, you have resolved the issue. If black vertical lines appear on the copy of the User Settings report, the lines are related to copying/scanning from the scanner glass. Using the document guidelines on the left and top, place the User Settings report face down in the upper left corner of the scanner glass.ĭ. Make a scanner glass copy of the User Settings report.ī. Close the ADF document output support flap and the ADF document support and go to step 3. If no black vertical lines appear on the copy of the User Settings report, the lines are probably related to copying/scanning from the scanner glass. If black vertical lines appear on the copy of the User Settings report, the lines are related to copying/scanning from the ADF. You may need to adjust the paper guides (1) to fit the width of the report.Ĭ. Place the User Settings report face up in the ADF. To determine if the copying/scanning issue is related to the ADF (automatic document feeder) or scanner glass, make an ADF copy of the User Settings report.Ī. If no black vertical lines appear on the User Settings report, the lines are related to a copying/scanning issue. Refer to the solution: 'Black vertical lines or streaks on printed documents' If black vertical lines appear on the User Settings report, the lines are related to a printing issue. Press ▲ or ▼ to select User Settings, press OK.ĭ. Press ▲ or ▼ to select Machine Info, press OK.Ĭ. To determine if the vertical lines appearing on your printed documents are related to a printing or copying/scanning issue, print a User Settings report.ī.
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